Privacy policy
Last updated: 14 September 2026
This Privacy Policy explains how Hush Air (Pty) Ltd (“Hush Air”, “we”, “us” or “our”) collects, uses, stores and shares personal information when you visit hush-air.co.za, purchase our products, contact us or otherwise interact with our services.
We respect your privacy and process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (“POPIA”).
1. INFORMATION WE COLLECT
Depending on how you interact with Hush Air, we may collect information including:
- Your name and surname
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Selected product, flavour and compatible phone model
- Payment and transaction information
- Communications you send to us
- Information required for fraud prevention, order verification or age verification
- Device, browser, IP address and website usage information
- Cookie and similar technology information
Where age verification is used, we may process information necessary to determine whether you meet the applicable minimum-age requirement.
2. WHY WE USE YOUR INFORMATION
We may process personal information to:
- Process and fulfil orders
- Receive and verify payments
- Deliver products
- Communicate about your order
- Provide customer support
- Verify eligibility to purchase age-restricted products
- Detect and prevent fraud or misuse
- Maintain and improve our website
- Maintain appropriate business and transaction records
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where the appropriate consent or other lawful basis exists
We only process personal information where there is an appropriate lawful basis for doing so.
3. AGE-RESTRICTED PRODUCTS
Hush Air sells products containing nicotine that are intended for adults aged 18 years and older.
Our website may use age-verification mechanisms such as date-of-birth confirmation or other reasonable verification measures.
Where additional proof of age is required, we will only process information reasonably necessary for that purpose and will handle that information in accordance with this Privacy Policy and applicable law.
4. PAYMENT INFORMATION
Payments made through our website may be processed by independent payment-service providers.
Depending on the payment method selected, information necessary to complete the transaction may be provided directly to the relevant payment provider.
Hush Air does not necessarily receive or store your complete bank-account or payment-card credentials.
Payment providers may process personal information in accordance with their own privacy policies and legal obligations.
5. SHOPIFY
Our online store is hosted using Shopify.
Shopify provides the e-commerce infrastructure that allows us to operate our online store and may process certain personal information in connection with your use of our website and purchases.
Shopify’s processing of personal information is also subject to its applicable privacy documentation.
6. DELIVERY AND SERVICE PROVIDERS
We may provide information such as your name, telephone number and delivery address to courier, fulfilment and other service providers where reasonably necessary to deliver your order or provide our services.
We may also use service providers for website hosting, analytics, fraud prevention, customer communication, payment processing and other legitimate business functions.
We only disclose information reasonably necessary for the relevant service or as otherwise permitted or required by law.
7. COOKIES AND WEBSITE TECHNOLOGIES
Our website may use cookies and similar technologies to operate essential website functions, remember preferences, understand website usage, maintain shopping-cart functionality, support security and improve the customer experience.
Certain third-party services integrated with our website may also use cookies or similar technologies.
Your browser may allow you to block or delete certain cookies. Disabling essential cookies may affect website functionality.
8. MARKETING
Where permitted by law, we may use contact information to communicate promotions, product launches or other Hush Air marketing.
Where consent is required, marketing will only be sent after the appropriate consent has been obtained.
Customers may unsubscribe from electronic marketing using the unsubscribe mechanism provided in the communication or by contacting us.
9. HOW WE PROTECT PERSONAL INFORMATION
We take reasonable technical and organisational measures designed to protect personal information against loss, unauthorised access, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
10. RETENTION OF INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or where retention is required or permitted by applicable law.
Different categories of information may therefore be retained for different periods.
11. INTERNATIONAL PROCESSING
Some technology and service providers used by Hush Air may process or store information outside South Africa.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is handled in accordance with applicable requirements, including POPIA where applicable.
12. YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion or destruction of information where legally applicable
- Object to certain processing
- Withdraw consent where processing is based on consent
- Lodge a complaint regarding the processing of your personal information
Some requests may be subject to legal exceptions or record-retention requirements.
To exercise a privacy right, contact us using the details below.
13. CHILDREN
Hush Air’s nicotine-containing products are not intended for persons under 18 years of age.
We do not knowingly intend to sell nicotine-containing products to persons under 18.
If we become aware that personal information has been improperly collected from a person who is not legally eligible to use our age-restricted services, we will take appropriate steps in accordance with applicable law.
14. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
Hush Air is not responsible for the privacy practices of independent third-party websites. Customers should review the applicable third party’s privacy policy when leaving our website.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices or legal requirements.
The latest version will be published on our website together with its updated date.
16. CONTACT US
For questions about this Privacy Policy or the processing of your personal information, contact:
Hush Air (Pty) Ltd
Website: hush-air.co.za
Email: hushair13@gmail.com
Telephone: 069 991 6762
Physical address: Atterbury Court Office Park, Pretoria East, South Africa
Administrative address only — not a retail store or customer collection point.
Company registration number: 2026 / 716598 / 07
You may also have the right to lodge a complaint with the Information Regulator of South Africa.