LEGAL NOTICE

Last Updated: 14 August 2026

Welcome to Hush Air. This website is operated by Hush Air (“Hush Air”, “we”, “us” or “our”). By accessing or using this website, you agree to the terms of this Legal Notice and our other applicable website policies.

1. General Information

The information, products, images, descriptions and materials provided on this website are made available for general informational and commercial purposes.

While we make reasonable efforts to ensure that information on the website is accurate and up to date, Hush Air does not guarantee that all information will always be complete, accurate or free from errors.

We reserve the right to correct errors, update information, change product specifications and make changes to prices or availability without prior notice, subject to applicable South African law.

2. Age Restriction

Hush Air products containing nicotine or intended for vaping are strictly intended for adults.

Hush Air does not sell nicotine-containing products to persons under the age of 18.

By placing an order for a regulated vaping or nicotine product, you confirm that you are 18 years of age or older and legally permitted to purchase the product in South Africa.

We reserve the right to request proof of age and/or identification before processing or delivering an order.

If we are unable to verify that a customer meets the applicable minimum age requirement, we may cancel the order.

3. Responsible Use

Vaping and nicotine products are intended for adults only. Nicotine is addictive.

Our products are not intended for persons who do not already use nicotine products, pregnant or breastfeeding persons, or minors.

Products must be used strictly in accordance with the manufacturer’s instructions and applicable laws and regulations.

Hush Air does not make claims that vaping or nicotine products are safe, risk-free, healthier than smoking, or beneficial to your health.

4. Compliance With South African Law

Hush Air operates in accordance with applicable South African laws and regulations.

Customers are responsible for ensuring that their purchase and use of Hush Air products is lawful in their circumstances.

South African tobacco-control legislation prohibits the sale of tobacco products to persons under 18. Electronic delivery systems have also been the subject of proposed tobacco-control legislation and regulatory developments. (Government of South Africa)

Hush Air reserves the right to refuse, cancel or restrict an order where required to comply with applicable legislation, regulations, courier requirements or other legal obligations.

5. Product Information

Product images are provided for illustrative purposes. Actual colours, finishes, packaging and other product characteristics may vary slightly from images displayed on the website.

Product specifications may change from time to time as a result of manufacturer updates or availability.

Nothing on this website should be interpreted as medical, health or professional advice.

6. Pricing and Availability

All prices displayed on the website are subject to change without notice, subject to applicable law.

We reserve the right to correct pricing, product-description or availability errors.

If an order has been placed using an obviously incorrect price or description caused by an error, Hush Air reserves the right to contact the customer regarding the error and, where legally permitted, cancel the affected order and provide an appropriate refund.

7. Orders and Payments

Submitting an order through our website constitutes an offer to purchase the selected products.

An order is only considered accepted once Hush Air has confirmed the order and payment has been successfully received or authorised.

We reserve the right to decline or cancel an order where there are reasonable grounds to do so, including suspected fraud, inability to verify age, product unavailability or legal/regulatory requirements.

Electronic transactions through this website are subject to applicable South African electronic-commerce legislation. (Government of South Africa)

8. Shipping and Delivery

Orders are generally processed and dispatched within 3–5 business days after payment has been confirmed.

Orders may be delivered using Aramex, The Courier Guy, or another suitable courier service.

Delivery times may vary depending on the customer’s location, courier operations, public holidays, weather, unforeseen circumstances and other factors outside Hush Air’s reasonable control.

Please ensure that all delivery information supplied during checkout is correct.

For further information, please refer to our Shipping Policy.

9. Intellectual Property

All content appearing on this website, including but not limited to:

• Hush Air branding and logos
• Product images
• Graphics
• Website design
• Text
• Product descriptions
• Marketing materials

is owned by or licensed to Hush Air unless otherwise stated.

No content may be copied, reproduced, modified, distributed or commercially used without prior written permission from Hush Air, except where permitted by applicable law.

10. Third-Party Services

Our website may use third-party services, including Shopify, payment providers, courier companies, analytics providers and other service providers.

Hush Air is not responsible for interruptions, errors or failures caused solely by third-party services, although we will take reasonable steps to assist customers where appropriate.

11. Website Availability

We aim to keep the Hush Air website available and functioning correctly. However, we do not guarantee that the website will always be available, uninterrupted, secure or free from technical errors.

We may temporarily suspend or restrict access to the website for maintenance, updates, security reasons or other operational requirements.

12. Privacy

Hush Air respects the privacy of its customers and handles personal information in accordance with applicable South African privacy legislation.

Personal information may be collected and processed for purposes including order processing, payment, delivery, customer support, fraud prevention and other legitimate business purposes.

For further information regarding the collection and use of personal information, please refer to our Privacy Policy.

South Africa’s Information Regulator oversees compliance with the Protection of Personal Information Act (POPIA). (eServices)

13. Limitation of Liability

To the extent permitted by applicable South African law, Hush Air will not be responsible for losses or damages arising from circumstances outside our reasonable control.

Nothing in this Legal Notice is intended to exclude or limit any consumer right, warranty or protection that cannot lawfully be excluded or limited under South African law.

14. Consumer Rights

Nothing contained in this Legal Notice is intended to remove, restrict or limit any rights that a consumer may have under applicable South African consumer-protection legislation.

Where a provision of this Legal Notice conflicts with a mandatory provision of South African law, the mandatory legal provision will prevail.

15. Changes to This Legal Notice

Hush Air may update this Legal Notice from time to time to reflect changes to our business, website, products or applicable legislation.

The latest version will be published on this page together with the relevant “Last Updated” date.

16. Governing Law

This Legal Notice and your use of the Hush Air website are governed by the laws of the Republic of South Africa, subject to any mandatory rights and protections applicable to consumers.

17. Contact Us

For questions regarding this Legal Notice, our products, orders or website, please contact Hush Air through the contact details provided on our website.

Hush Air
Always With You.